Aurora Rarities LLC Policies
Put simply, our policy is to always do the right thing.
A somewhat more detailed version of our policies may be read below.
Aurora Rarities LLC is an internet based rare coin business. Aurora Rarities LLC does not operate a retail storefront. All coins are stored in bank vaults.
We believe in building relationships and are available online as well as in person at coin shows and events to assist our clients and colleagues.
We want your experience to be wonderful. Please contact us if you ever need assistance.
Guarantee of Authenticity
Numismatics is a wonderful hobby inhabited primarily by knowledgeable and helpful people who enjoy the hobby as much as you and I do. However, in recent years forgers have made the hobby, especially online, something of a minefield. Aurora Rarities LLC takes significant precautions, aided by many years of experience, to assure that our inventory contains only authentic items.
Aurora Rarities LLC offers a lifetime guarantee that every item we sell is authentic as described. Should any item that we sold as authentic be deemed not authentic by PCGS or NGC simply submit to us the document from PCGS or NGC which identifies the item as "counterfeit", "forgery", or "not genuine" along with the Aurora Rarities LLC invoice and the item in question. Upon confirmation of these items we will refund 100% of the purchase price to the original purchaser. For items we sell which are already certified the PCGS or NGC guarantee of authenticity applies and those companies will honor their guarantee directly.
Many of the items we offer are listed on a number of online venues and made available at local and national coin shows. On occasion, it is possible that you might order an item that was sold before the online listing could be updated. As such, all items are subject to prior sale. If an item was sold prior to receipt of your order you will be notified and a full refund will be issued.
Payment & Shipping
Payment is due in full prior to shipment or delivery. All items remain the property of Aurora Rarities LLC until payment is received in full. For auctions and committed sales, payment is due within 4 days.
We accept payment via PayPal and most major credit cards via PayPal. As part of our efforts to protect you from identity theft, we only accept payment from PayPal users with a confirmed address and only ship to a PayPal confirmed address. If you receive an error during checkout you most likely need to establish a confirmed address within your PayPal account before attempting to complete payment again.
At shows and in-person events we may also, at our discretion, accept checks from established clients.
Shipments are sent via U.S. Postal Service. Once payment is received, most items ship within 2 business days and typically arrive within 7 days of shipping. Most shipments require a signature upon receipt. We ship only within the United States and Canada.
For small shipments: Shipping and Handling within USA is $2.95. Shipping and Handling to Canada is $8.75. For large shipments: Price to be calculated. International (Canada) Buyers Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Purchases made directly from AuroraRarities.com include free shipping.
If you have not received your purchase within 10 business days of completing payment please contact us so we can track the item and resolve the issue.
Taxes and Regulatory Compliance
Aurora Rarities LLC is a Texas based business. Texas does not charge sales tax on coins or bullion. Aurora Rarities LLC does not charge sales tax on any coins or bullion delivered to any location. Paper currency, books, supplies, and non-numismatic items are subject to sales tax if delivered within Texas.
We are phasing out cash transactions in favor of check or PayPal, but in the event of cash:
In compliance with IRS regulations, Aurora Rarities LLC will file IRS Form 8300 for any single or related cash transactions which collectively equal or exceed $10,000.
Similarly, Aurora Rarities LLC will file Form 1099-B for any single or related bullion transactions which collectively equal or exceed $10,000.
Aurora Rarities LLC collects each customer's name, confirmed address, and email address for each mail order transaction. Depending upon the amount and nature of a transaction we may require additional information from customers to assure security of the transaction or to comply with laws and regulations.
Attention Minnesota Residents
The Minnesota Bullion Coin Dealers Law (Chapter 80G) became effective July 1, 2014. The statute affects coin dealers residing in Minnesota, and any coin dealers outside of Minnesota, who buy and/or sell to Minnesota consumer residents, regardless of where the transactions take place.
For several years, the costs to comply with this onerous law made it prohibitive for us to do business with Minnesota residents and we therefore did not do so.
Thanks to tireless efforts of ICTA and its members the law was revised July 1, 2016. As our sales volume is below the threshold of sales as stated in the revision, we are once again able to do business with Minnesota residents.
We go to great lengths to provide quality photos and accurate descriptions and anticipate that most people will be pleased when they see their purchase in hand. But we understand that sometimes you may need to return an item. Should you wish to return an item please promptly notify us to request an RMA# then properly pack and ship the item back to us insured for the purchase price. Upon receiving the item unaltered, undamaged, and in original undamaged holder within 14 days of when you received it we will issue a full refund of the purchase price to the same account from which the purchase was made. Returns will not be accepted for any items removed from PCGS, NGC, or other third party holders nor for any altered or damaged items. Consulting, appraisal, and consignment services are non-refundable.
Grading of numismatic items is subjective. Aurora Rarities LLC endeavors to observe grading practices of PCGS and NGC when assigning grades to coins, tokens, and medals, but offers no warranty of any kind as to the likelihood that PCGS, NGC, or any other entity will assign the same or similar grade.
The numismatic market is volatile by nature. The supply of and demand for numismatic items changes daily as collectors of thousands of different series of numismatic items enter and leave the markets for certain items. As such, Aurora Rarities LLC makes no warranty, expressed or implied, regarding the future value of any numismatic item.
We take your privacy seriously and will never sell your information. We use and share your information only to the extent necessary to execute a transaction you've initiated, to provide customer service, and to comply with applicable laws and regulations.
Legal and Copyright
By participating in any communication or transaction with Aurora Rarities LLC you agree to be bound by Aurora Rarities LLC policies. These policies are subject to change without notice. In the event of a change or discrepancy, the policies posted at the AuroraRarities.com website shall govern in all cases.
In the unlikely event that a dispute arises which cannot be resolved through simple discussion, Aurora Rarities LLC may seek legal recourse to protect our rights. The venue for all legal matters shall be Bexar County, Texas. All such disputes shall be handled via binding arbitration.
The Aurora Rarities name and the fancy script logo are property of Aurora Rarities LLC and may not be used without written permission. AuroraRarities.com website and its contents are copyright 2012-2019 Aurora Rarities LLC. All Rights Reserved. Stock (non-numismatic) photos on this site are used under license from rgbstock.com and the individual artist/owner. Specifically, Old Wisdom bookshelf image by TouTouke, Grunge Map image by somadjinn. Copyright for photos and illustrations provided by others remains with the respective image creator/provider and all such images are used in accordance with the license and/or permission from the image provider.